My alternative view is: I dealt with Stuart for just over 12 years, which is a mere nothing compared to many around here. If he was the type of businessman who purposely oversold parts, NLM would never have been the worldwide success he created. I have probably spent $300 on a $150 item but the rest would have been freight.Mepstein wrote:You mean no more emailing Stuart for weeks, begging to purchase a $10 item that ends up costing $100. Thank god!MickeyMoto wrote:The Mdina web store is infinitely better than the NLM one... As in they have one!
Many times, I phoned (from NZ) to order a proverbial $10 item, only to learn from Stuart's lifetime Morini experience (truly lifetime) or from Rob that the problem was nuanced or elsewhere, or I might prevent further work by broadening my view of the repair in question. For someone more used to the age of conversation, email was only ever going to be second-rate communication - I know it's no simple task to even reach Hermy. YMMV.
While others have experienced instant joy ordering online from Mdina, Andrew readily admits he has a task ahead of him. My order hasn't yet arrived but when it does it will be about three weeks since first contact. A webstore might be great on many additional levels but many owners care more about spanners than apps and a phone call will always win.
Morini ownership and patience are comfortable bedfellows. If our bikes had been machine-assembled in 16 minutes it would be reasonable to expect instant spares. I love that my bike was hand-built over a day or two while discussing football/politics/food & wine.
DD